Thursday, July 19

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Date: Wednesday, July 18, 2012
Username: ira27snider

Latest Updates from TheXangaTeam
Update on ISP issues

Hello all.  I wanted to give an update on an issue we've been getting reports about.  Some ISPs have been unable to connect to the Xanga servers over the past day or two, which has made it difficult for those subscribers to connect with our servers.  The Xanga servers are 100% working normally, but some ISPs just aren't able to find us. :(

We've been working to resolve this issue, and believe we are getting closer to a fix.  The good news is that we're making progress on resolving this problem! The bad news is that we have to work with various ISPs around the world and get them to do stuff. So it's taking some time.

I'm not sure if the affected users will see this post, so thus far, we have just been emailing back the handful of users who have written in (we've gotten about 20 emails so far). But I wanted to write ths update anyway, because many users have reported that Xanga works for them at work but not at home (or vice versa).

Because only some users are affected, this has been a very difficult issue for us to track down and reproduce — let alone to solve.  Our traffic patterns showed that certain ISPs have been affected; for example, Xanga is down for me in New York (I'm on Time Warner) but works in our office and on my Verizon iPhone.  As a result of the affected ISPs, yesterday visitors were down by a single-digit percentage.  We're working with network and ISP providers to resolve the issue ASAP.

To all of our affected users: we're working to get the site back up for you ASAP! If you have Xanga friends who can't access the site, can you email them the text of this post?  Also, spread the word to try out our free mobile apps (Android, iPhone) and see if that helps at all?

Thanks!

John

Posted 7/18/2012 at 4:31 PM - 80 eprops - 46 comments

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